ALDA-Sonora / Arizona - Founded 2009
The Association of Late-Deafened Adults
Arizona’s 1st Group
DHHCAN Releases New Consumer Action Guide
on Air Travel
Holiday Air Travelers to Benefit from New Guidelines
FOR IMMEDIATE RELEASE: (November 13, 2009)
CONTACT: Jim House jimhouse@tdi-online.org
Silver Spring, Maryland - The Deaf and Hard of Hearing Consumer Advocacy Network (DHHCAN) announces today a new DHHCAN
Consumer Action Guide for Air Travel. This guide is based upon the recent update of the Air Carrier Access Act regulations issued by the
U.S. Department of Transportation in May 2009, during one of the most comprehensive overhauls since the Act was enacted in 1990.
As we enter the hectic 2009 holiday travel season, it is important that deaf, hard of hearing, late-deafened and deaf-blind travelers are
aware of their rights when making reservations, inside the terminal, and onboard the aircraft. The Air Carrier Access Act (ACAA) sets out
requirements for disability access at airports and on airlines.
These ACAA rules give protection from discrimination by:
Prohibiting U.S. and foreign airlines from discriminating against passengers on the basis of disability;
Requiring airlines to make aircraft, other facilities, and services accessible
Requiring airlines to take steps to accommodate passengers with a disability.
"Today's travelers need information from the minute they arrive at the departing airport until they leave the destination airport. It is
crucial that they have prompt access to information once they self-identify that they are deaf, hard of hearing or deaf-blind," says
Barbara Raimondo, author of the DHHCAN Air Travel Action Guide 2009 and a mother of two deaf children.
Cheryl Heppner, vice chair of DHHCAN and a representative at the U.S. Department of Transportation meetings on the ACAA hopes that
the travel guide will be useful to a broad range of individuals. "When I fly with my hearing dog Galaxy, I must not only think about myself,
but also Galaxy's safety and comfort," she said. "The travel guide addresses important concerns such as the need for seating
appropriate for each specific assistance dog and the need for designated areas where the dogs can relieve themselves."
"These new regulations clarify the rights of not only deaf and hard of hearing people, but also people who are deaf-blind," said Art
Roehrig, DHHCAN representative from American Association of the Deaf-Blind. He adds, "The regulations enable them to get to their
plane and to their destination safely with less confusion on where they can go,"
The DHHCAN Airline Travel Action Guide for 2009 outlines the requirements that information and reservation services be accessible to
individuals who are deaf, hard of hearing, and deaf-blind through TTY, Relay Services or other technology. Televisions at airports must
have captions turned on. A traveler who self-identifies that he or she is deaf, hard of hearing or deaf-blind, has the right to prompt and
accessible information throughout the terminal as well as all effective communications with aircraft personnel. Service animals are
allowed to accompany a passenger with a disability in the main cabin of the aircraft. Airlines must assist an individual who requests help
moving around within the airport terminal.
Because the airlines have major concerns about their ability to convey safety information to deaf-blind travelers and to assist them in
emergency evacuation, they are permitted to require that a safety assistant accompany the deaf-blind traveler at no extra charge.
The action guide provides guidance on filing a complaint if the traveler experiences some form of discrimination. DHHCAN recommends
that travelers file complaints with the U.S. Department of Transportation when any of these rules are violated.
The DHHCAN Action Guide on Air Travel is available online both as a summary and as a full document at:
It joins the coalition's Consumer Action Guide on Captioning at:
which just received its third annual update.
About DHHCAN:
Established in 1992, the Deaf and Hard of Hearing Consumer Advocacy Network (DHHCAN) provides a forum for proactive coordination
of information for addressing and influencing legislation. It also seeks to further the movement toward universal, barrier-free access with
emphasis on quality, certification and standards.
Twenty organizations are members of this national coalition of, for and by the deaf and hard of hearing:
American Association of the Deaf-Blind (AADB)
American Deafness and Rehabilitation Association (ADARA)
American Society for Deaf Children (ASDC)
Association of Late-Deafened Adults (ALDA
Communication Service for the Deaf (CSD)
Conference of Educational Administrators of Schools and Programs for the Deaf (CEASD)
CSDVRS
Deaf Seniors of America (DSA
Gallaudet University (Gallaudet)
Gallaudet University Alumni Association (GUAA)
Hearing Loss Association of America (HLAA)
National Association of the Deaf (NAD
National Black Deaf Advocates (NBDA)
National Center for Accessible Media/WGBH-Boston (NCAM/WGBH)
National Deaf Business Institute (NDBI)
Purple Communications (Purple)
Registry of Interpreters for the Deaf, Inc. (RID)>
Sorenson Communications (Sorenson)
Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
United States Deaf Sports Federation (USADSF)
About TDI:
As one of DHHCAN's leading organizations, TDI is a consumer advocacy organization that provides leadership in achieving equal
access to telecommunications, media, and information technologies for 37 million Americans who are deaf and hard of hearing. TDI
publishes the quarterly TDI World magazine and the annual TDI National Directory & Resource Guide, also known as the Blue Book. For
more information on supporting TDI's work or to become a member, please go to www.tdi-online.org
Shaping An Accessible World
